Hospitality
The ultimate aim of Wings crew members
is to make our guests feel welcome, and to ensure them a pleasant and
comfortable experience with us at all times. Not only that, but to fulfill
all our guests’ requirements and to exceed their expectations.
With the implementation of the
well-established Integrated Management Systems (IMS) of service quality, hygiene,
safety, and environment friendly work methods, we are able to deliver a high
quality of standardized services, whilst performing in a professional and most hospitable
manner.
Wings management
is committed to ensure providing flawless, upscale, professional and high-class
guest service experiences. Analyzing customer feedback and providing strategic
direction to continuously improve overall rating helps us to responding to
guests needs and anticipating their unstated ones…
Ultimately, our goal is to always manage guest
services in a most cohesive manner, and keep Wings image by responding to
guests’ requests and needs to make sure we reached and exceeded our guest’s satisfactory
levels.